Terms and Conditions
Last updated: [insert date]
These Terms and Conditions apply to the use
of www.veamusic.com and to orders
placed through the Vea Music wholesale webshop.
By registering for an account, placing an
order, requesting a quotation or using our website, you agree to these Terms.
1. Business details
This website is operated by:
[Insert full legal/business name]
Trading as: Vea Music
Website: www.veamusic.com
Address: [insert full business address]
VAT / Tax number: [insert number]
GEMI / Registration number: [insert number, if applicable]
Email: info@veamusic.com
Telephone: [insert telephone number]
Please confirm the above details before
publication.
2. About Vea Music
Vea Music is a specialised importer,
exporter and wholesale distributor of LPs, CDs and related music products, with
a focus on 60s and 70s psychedelic, progressive, folk, garage, classic rock and
related genres.
Our webshop is intended mainly for
wholesale and trade customers, including record shops, online retailers,
distributors, labels and professional buyers.
3. Wholesale nature of the website
veamusic.com is primarily a B2B wholesale
platform.
Access to wholesale prices, order placement
and account features may require registration and approval.
We reserve the right to approve, reject,
suspend or close a wholesale account where customer information is incomplete,
inaccurate, unverifiable, inactive, abusive, fraudulent, or not consistent with
the trade purpose of the website.
4. Product information
We try to describe products accurately,
including artist, title, format, label, catalogue number, price, availability
and other relevant details.
Product information may sometimes change
because of label, distributor or manufacturer updates. Differences may occur in
artwork, catalogue numbers, barcodes, release dates, packaging, inserts, vinyl
colour, country of manufacture or pressing details.
Images are provided for identification and
guidance unless a listing expressly states that the exact item shown is
supplied.
If a specific detail is important for
resale, catalogue listing or customer pre-order purposes, please contact us
before placing the order.
5. New, imported, exported, own-label
and out-of-print items
Our catalogue may include imported items,
exported labels, our own label releases, new stock, forthcoming releases,
deleted items, out-of-print items, limited editions and selected special
offers.
Availability may change quickly. Some items
are available only in small quantities and may not be possible to restock.
Orders are subject to final confirmation of
availability.
6. Prices
All prices on veamusic.com are shown exclusive
of VAT, unless expressly stated otherwise.
The price shown for a product does not
include VAT, shipping, bank charges, payment-provider fees, currency-conversion
costs, customs charges, import costs or other charges unless expressly stated.
The final payable amount may include:
- the product total;
- applicable VAT, if any;
- the agreed shipping cost;
- any agreed extra service, insurance, courier or handling cost;
- any import/tax amount we are expressly collecting at checkout
or on the invoice.
We reserve the right to correct obvious
pricing errors. If a pricing error affects an order, we will contact the
customer before processing the affected item.
7. VAT treatment
Because prices are VAT exclusive, VAT will
be applied according to the customer’s status, VAT number, country and delivery
destination.
Greek customers
Customers established in Greece will normally be charged Greek VAT at the
applicable rate, unless a specific legal exemption applies.
EU business customers with a valid VAT
number
EU business customers established outside Greece who provide a valid VAT number
may be invoiced with zero VAT where the legal conditions for an intra-EU B2B
supply are met.
The customer must provide a valid VAT
number and correct business details before invoicing. We may verify VAT numbers
through official validation systems. If the VAT number is invalid, incomplete,
not provided, or not accepted for the transaction, VAT may be charged.
EU customers without a valid VAT number
EU customers who do not provide a valid VAT number will be charged VAT
according to the applicable rules. This may include VAT at the rate of the
customer’s EU country, where applicable.
Customers outside the European Union
Customers outside the EU are generally invoiced without EU VAT where the goods
are exported outside the EU and the legal conditions for export treatment are
met.
The customer remains responsible for any
import procedures, local taxes, customs formalities or other charges in the
destination country, except where we expressly collect and handle such amounts
under an applicable scheme or written arrangement.
8. Norway VOEC registration
Vea Music is registered under the Norwegian
VOEC scheme.
For eligible Norwegian orders covered by
VOEC, we collect the relevant Norwegian VAT or import amount from the customer
and prepare the shipment information so that the parcel can be identified as a
VOEC shipment.
Where VOEC properly applies, the customer
pays the relevant amount to Vea Music, and the customer should not normally be
charged the same VAT or import amount again upon delivery.
VOEC applies only to qualifying goods and
qualifying orders under Norwegian rules. If an order, customer type, item
value, product type or delivery arrangement falls outside VOEC, ordinary import
procedures may apply.
If a Norwegian customer is charged VAT or
import charges in error on a VOEC-covered order, the customer should contact us
promptly and provide the order number, proof of payment, carrier invoice,
customs notice and any related documentation. If the documents confirm that the
charge was incorrectly imposed on a VOEC-covered order, we will refund the
wrongly charged amount or assist in correcting the matter.
9. U.S. tariff treatment for vinyl
records and CDs
For shipments to the United States,
standard vinyl records and CDs are treated as recorded/informational media.
Under 50 U.S.C. §1702(b), informational
materials include, among other things, phonograph records and compact disks. On
that basis, we prepare customs paperwork for U.S. vinyl record and CD shipments
so that the goods are declared in a way intended to reflect their
informational-materials treatment where the exemption applies.
For standard LP and CD shipments to the
United States, customers should not normally have to pay IEEPA-based duties or
tariffs that are not legally due on those items.
However, U.S. customs, carrier, brokerage,
entry-processing or other charges may still arise in some circumstances,
including where:
- the shipment includes goods that are not covered by the
exemption;
- the charge is not an IEEPA-based tariff covered by the
informational-materials exemption;
- U.S. customs or the carrier requires additional entry handling;
- multiple purchases or shipments for the same customer arrive on
the same day and are treated together;
- the declared value or import handling triggers additional
procedures;
- the customer provides incomplete or inaccurate import
information;
- the charge relates to storage, brokerage, penalties, optional
carrier services or other non-tariff costs.
If a U.S. customer is charged an import
duty, tariff or similar customs amount in error on a vinyl record or CD
shipment that should have been exempt, the customer should contact us promptly
and provide the order number, proof of the amount charged, the carrier invoice,
customs notice, proof of payment and any other relevant documents.
Where the documentation confirms that the
charge was incorrectly applied to goods covered by the exemption, we will
refund the incorrectly charged amount or assist in correcting the customs
treatment.
10. Orders
When a customer places an order through the
website, the order is a request to purchase the selected goods under these
Terms.
An automatic order confirmation means that
we have received the order. It does not mean that all items are available, that
the shipping cost is final, or that the order has been fully accepted.
An order is accepted only when we confirm
availability, confirm or agree the shipping cost, and proceed with invoicing,
payment processing, preparation or shipment.
11. Shipping cost not calculated
automatically
Shipping is not automatically finalised
at checkout.
Approximate shipping information or
estimated shipping costs may be displayed in the shipping/payment section of
the website, but these figures are indicative only.
After an order is placed, we will review
the destination, weight, volume, product type, order value, packaging needs and
available carrier options. We will then confirm or agree the final shipping
cost with the customer.
The customer is not required to proceed
with the order if the final shipping cost is not acceptable, provided the order
has not already been paid, packed, reserved, specially ordered or otherwise
processed by agreement.
12. Payment
Available payment methods may include bank
transfer, card payment, PayPal or other methods agreed by us.
Payment must be received and cleared before
shipment unless credit terms have been expressly agreed in writing.
Bank fees, intermediary-bank charges,
currency-conversion costs and payment-provider charges are the customer’s
responsibility unless we agree otherwise.
We reserve the right to delay or cancel an
order if payment is not received, payment is reversed, payment cannot be
verified, fraud is suspected, or customer information is incomplete.
13. Credit terms
Credit terms are available only if
expressly agreed in writing.
Where credit terms are granted, invoices
must be paid by the due date stated on the invoice or agreed in writing.
We may suspend account access, withhold
shipments, cancel pending orders, reduce credit limits or require advance
payment if invoices are overdue or if credit risk changes.
14. Availability and backorders
Availability is subject to confirmation.
Some items may be in stock, while others
may need to be ordered from suppliers, labels or distributors. Some items may
be limited, deleted, imported, delayed or unavailable after ordering.
If an item is unavailable or delayed, we
may offer to:
- wait for restock;
- cancel the item;
- ship available items first;
- substitute another item by agreement;
- issue a credit or refund for the unavailable item.
15. Minimum orders and quantity changes
We may set minimum order values, minimum
quantities, carton quantities, label restrictions or customer-specific ordering
conditions.
We may adjust quantities where stock is
limited, where a supplier allocation applies, or where an item is no longer
available in the ordered quantity.
16. Shipping and delivery
We ship internationally, subject to carrier
availability, destination restrictions and customs requirements.
Shipping may be arranged by postal service,
courier, freight provider or another suitable method, depending on the order.
Delivery times are estimates only. Delays
may occur because of customs, carrier disruption, holidays, strikes, weather,
security checks, high-volume periods, incorrect delivery details or other
events outside our control.
17. Customs and import responsibility
For destinations where we collect and
handle VAT or import amounts under an applicable scheme, the customer should
not normally be charged the same amount again upon delivery.
For other destinations or non-qualifying
orders, import VAT, customs duties, brokerage charges, clearance fees or local
costs may apply. These are imposed by the destination country, customs
authority or carrier and may be outside our control.
Customers are responsible for checking
their country’s import rules and for providing all information required for
customs clearance.
18. Risk and title
Unless otherwise agreed in writing, risk in
the goods passes to the customer when the goods are handed to the carrier or
delivery provider for shipment.
Title to the goods remains with Vea Music
until the goods have been paid for in full.
If goods are supplied on credit terms, Vea
Music retains ownership until all amounts due for those goods have been fully
paid.
19. Damaged, missing or lost shipments
Customers must inspect parcels promptly
upon delivery.
If a parcel is visibly damaged, the
customer should keep all packaging and notify us as soon as possible with
photographs, order number, tracking number and a description of the damage.
Claims for damaged, missing or lost
shipments may require carrier investigation. The outcome may depend on the
shipping method, insurance, tracking, proof of delivery and carrier rules.
20. Returns
Because veamusic.com is a wholesale/B2B
website, consumer withdrawal rights may not apply to trade purchases.
Returns are accepted only where:
- the item was wrongly supplied;
- the item is materially defective;
- the item is materially misdescribed;
- we have expressly agreed to accept the return.
Returns must be requested in writing before
goods are sent back.
Items must be returned complete, properly
packed and in the condition supplied, unless the issue itself relates to damage
or defect.
Unauthorised returns may be refused or
returned to the customer at the customer’s cost.
21. Defective or wrongly supplied goods
If goods are defective, wrongly supplied or
materially different from the confirmed order, the customer must notify us
promptly.
We may ask for photographs, batch details,
catalogue numbers, barcodes, packaging information, a description of the issue
or return of the goods.
Where the issue is confirmed, we may offer
replacement, credit, refund, discount or another reasonable solution.
Minor manufacturing variations, small
packaging differences, label changes, catalogue updates, colour shade
differences or changes made by the label/manufacturer may not be treated as
defects unless the specific feature was expressly guaranteed.
22. No guarantee of resale performance
Vea Music supplies goods on a wholesale
basis, but we do not guarantee resale demand, resale price, sell-through speed,
customer response, market availability, future value or collectability.
The customer is responsible for deciding
what to order and in what quantity.
23. Account use and website conduct
Customers must keep login details
confidential and must not allow unauthorised use of their account.
Customers must not misuse the website,
place fraudulent orders, scrape data without permission, interfere with the
website, upload malicious code, use false business information, or use
wholesale access for unauthorised purposes.
We may suspend or close an account where
misuse is suspected.
24. Intellectual property
The website, catalogue structure, original
text, images, layout, logos and other original website materials are protected
by intellectual property laws unless otherwise stated.
Artist names, album titles, label names,
cover artwork, trademarks and other third-party materials belong to their
respective owners and are used for identification, description and sale of the
relevant goods.
Customers may not copy, reproduce, scrape,
republish or commercially exploit website content without permission, except as
allowed by law or as reasonably necessary for resale of goods purchased from
us.
25. Privacy
Our handling of personal and business
information is explained in our Privacy Policy.
By using the website or placing an order,
you acknowledge that we may process information as necessary to manage
accounts, process orders, issue invoices, arrange shipping, prepare customs
documentation and comply with legal obligations.
26. Limitation of liability
To the extent permitted by law, Vea Music
is not responsible for indirect losses, loss of profit, loss of resale
opportunity, business interruption, reputational loss, customs decisions,
carrier delays, supplier delays, incorrect customer information, market changes
or events outside our reasonable control.
Nothing in these Terms limits liability
where it would be unlawful to do so.
27. Events outside our control
We are not responsible for delay or failure
caused by events outside our reasonable control, including supplier delays,
pressing-plant delays, postal disruption, courier disruption, customs delays,
strikes, war, natural events, weather, internet failure, payment-provider
issues, government action or changes in law.
If such an event affects an order, we will
try to find a practical solution.
28. Changes to these Terms
We may update these Terms from time to
time. The version published on the website at the time of order will normally
apply to that order, unless otherwise agreed.
29. Governing law and disputes
These Terms are governed by the laws of
Greece, unless mandatory law provides otherwise.
The parties will first try to resolve
disputes through direct communication.
If a dispute cannot be resolved amicably,
the courts of [Athens / insert competent courts], Greece, shall have
jurisdiction, unless otherwise required by mandatory law.
30. Contact
For questions about these Terms, accounts,
orders, invoices, VAT, shipping or customs, please contact:
Vea Music
Email: info@veamusic.com
Address: POBox 51113 14510 Kifissia Greece