Delivery Information
This Delivery Information page explains how shipping works for wholesale orders placed through www.veamusic.com.
Vea Music ships LPs, CDs and related music products internationally to trade customers, retailers, distributors and professional buyers.
For delivery questions, please contact:
Please include your order number or pro forma invoice number whenever possible.
1. Wholesale shipping
veamusic.com is a wholesale webshop. Wholesale orders can vary significantly in size, weight, value, destination and packing requirements.
For this reason, shipping is not automatically finalised at checkout.
After an order is placed, we review the order and agree the final shipping cost with the customer before shipment.
2. Approximate shipping cost shown online
The shipping/payment section of the website may display approximate shipping information or estimated delivery costs.
These figures are for guidance only. They help the customer understand the likely shipping range before placing an order, but they are not always the final shipping cost.
The final cost may depend on:
- destination country;
- parcel weight;
- parcel size;
- number of LPs, CDs or box sets;
- order value;
- packaging requirements;
- courier or postal method;
- insurance;
- tracking;
- remote-area charges;
- customs documentation requirements;
- whether the order is shipped in one parcel or several parcels.
3. Final shipping agreement after order placement
After receiving an order, we will check the best available shipping option and confirm the final shipping cost.
We may send a pro forma invoice or updated order confirmation including:
- product total;
- applicable VAT, if any;
- final shipping cost;
- any agreed insurance or courier charge;
- total amount payable.
If the final shipping cost is not acceptable, the customer may contact us before payment or shipment to discuss another shipping method, order adjustment or cancellation, provided the order has not already been specially processed, reserved, packed, paid or dispatched by agreement.
4. Shipping methods
Depending on the destination and order type, we may ship by:
- postal service;
- registered post;
- tracked post;
- courier;
- freight service;
- DHL, UPS, FedEx or another carrier;
- another suitable logistics provider.
The shipping method is selected according to destination, value, weight, parcel size, reliability, customer preference and availability.
For valuable or heavy wholesale orders, we may require tracked, insured or courier shipment.
5. Dispatch time
Orders are normally prepared after:
- availability has been confirmed;
- shipping cost has been agreed;
- VAT/tax treatment has been checked;
- payment has been received, unless credit terms apply;
- any required customs or export information has been completed.
If items are in stock and payment/terms are settled, we aim to dispatch promptly.
If an order includes backorder items, forthcoming releases or items awaiting arrival from labels or distributors, shipment may be delayed until the order is complete, unless split shipment is agreed.
6. Split shipments
Wholesale orders may be shipped complete or split into more than one shipment.
A split shipment may be useful where:
- some items are delayed;
- the parcel would otherwise be too heavy;
- different shipping methods are more practical;
- the customer needs available items urgently;
- customs or carrier handling is easier in multiple parcels.
Additional shipping costs may apply to split shipments unless we agree otherwise.
7. Packaging
We pack LPs, CDs and related products with care and use packaging suitable for wholesale shipment.
Packaging may include strong cartons, mailers, cardboard protection, padding, reinforced packaging or other suitable material depending on the order.
Large orders may be packed in multiple cartons.
Please inspect parcels upon arrival and keep all packaging if there is visible damage.
8. Delivery times
Delivery times are estimates only.
Actual delivery time may be affected by:
- customs clearance;
- carrier delays;
- local postal handling;
- public holidays;
- strikes;
- weather;
- transport disruption;
- high-volume periods;
- security checks;
- remote-area delivery;
- incorrect or incomplete delivery details;
- delayed customs information from the customer.
Tracking updates may sometimes be delayed, especially when parcels are between countries or waiting for customs clearance.
9. Tracking and insurance
Tracking availability depends on the shipping method.
Registered, tracked, insured and courier services usually provide better traceability than ordinary postal services.
Insurance may be recommended or required for high-value wholesale orders.
If a customer chooses a cheaper or less protected shipping method against our recommendation, liability for delay, loss or limited carrier compensation may be affected, subject to applicable law and the agreed shipping terms.
10. VAT and delivery within Greece
Customers in Greece will normally be charged Greek VAT at the applicable rate.
Greek delivery may be arranged by courier, freight, local transport or another suitable method depending on order size and destination.
11. Delivery to EU customers
All prices on veamusic.com are VAT exclusive.
EU business customers outside Greece who provide a valid VAT number may be invoiced with zero VAT where the legal conditions for intra-EU B2B supply are met.
EU customers without a valid VAT number will be charged VAT according to the applicable rules, which may include VAT at the customer country’s rate.
The customer must provide correct business details, VAT number and delivery information before invoicing. If the VAT number is invalid or cannot be verified, VAT may be charged.
12. Delivery outside the European Union
Customers outside the EU are generally invoiced without EU VAT where the goods are exported outside the EU and the legal conditions for export treatment are met.
For non-EU destinations, customs duties, import VAT, local taxes, clearance fees, brokerage charges or other local costs may apply unless we expressly collect and handle such amounts under an applicable scheme or written arrangement.
The customer is responsible for providing accurate import information and for checking local import rules.
13. Norway delivery and VOEC
Vea Music is registered under the Norwegian VOEC scheme.
For eligible Norwegian orders covered by VOEC, we collect the relevant VAT/import amount from the customer and prepare the shipment information so that the parcel can be identified as a VOEC shipment.
Where VOEC applies correctly, the customer pays the relevant amount to Vea Music and should not normally be charged the same VAT or import amount again when the parcel enters Norway.
VOEC applies only to qualifying goods and qualifying orders under Norwegian rules. If an order falls outside VOEC, ordinary import procedures may apply.
If a Norwegian customer is charged VAT or import charges in error on a VOEC-covered order, please contact us promptly at info@veamusic.com and provide:
- order number or invoice number;
- tracking number;
- carrier/customs invoice;
- proof of payment, if paid;
- any customs or postal documentation received.
If the documentation confirms that the charge was incorrectly imposed on a VOEC-covered order, we will refund the wrongly charged amount or assist in correcting the matter.
14. U.S. delivery and tariff treatment
For shipments to the United States, standard vinyl records and CDs are treated as recorded/informational media.
Under 50 U.S.C. §1702(b), informational materials include, among other things, phonograph records and compact disks. We therefore prepare customs paperwork for U.S. LP and CD shipments in a way intended to reflect their informational-materials treatment where the exemption applies.
For standard vinyl record and CD shipments to the United States, customers should not normally have to pay IEEPA-based duties or tariffs that are not legally due on those items.
However, U.S. customs, carrier, brokerage, entry-processing or other charges may still arise in some cases. This may happen if the shipment includes non-qualifying goods, if multiple shipments or purchases for the same customer arrive on the same day and are treated together, if the declared value triggers additional handling, or if the charge is outside the scope of the informational-materials exemption.
If a U.S. customer is charged an import duty, tariff or similar customs amount in error on a vinyl record or CD shipment that should have been exempt, please contact us promptly and provide:
- order number or invoice number;
- proof of the amount charged;
- customs notice or carrier invoice;
- proof of payment, if paid;
- tracking number;
- any other relevant documents.
Where the documentation confirms that the charge was incorrectly applied to goods covered by the exemption, we will refund the incorrectly charged amount or assist in correcting the customs treatment.
15. Customs paperwork
We prepare customs paperwork carefully and in good faith, using the information available to us.
Customs documents may include product descriptions, quantities, values, country of origin, tariff/customs classifications where applicable, invoice details, VOEC information where applicable, and other carrier-required data.
Customers must provide accurate business, tax and delivery information. Incorrect or incomplete customer information may cause delays, extra charges, return of the parcel or refusal of import.
16. Charges made in error
If a customer believes that VAT, duty, tariff, brokerage or import charges have been imposed in error, the customer should contact us promptly.
Please send all relevant documents, including:
- order number;
- invoice number;
- tracking number;
- customs or carrier notice;
- amount charged;
- proof of payment, if paid;
- explanation from the carrier or customs authority, if available.
If the documentation shows that the charge was incorrectly imposed despite our VAT, VOEC or tariff-exemption handling, we will refund the wrongly charged amount or assist in correcting the matter.
We cannot refund charges caused by incorrect customer information, refusal to provide customs details, storage fees, penalties, optional carrier services, non-qualifying goods, or charges outside the applicable exemption or scheme.
17. Incorrect delivery details
Customers must provide complete and accurate delivery information, including:
- company name;
- contact person;
- full street address;
- postal code;
- city;
- country;
- telephone number;
- email address;
- VAT/tax/import number where required.
If a parcel is delayed, returned, misdelivered or lost because details were incorrect or incomplete, additional shipping, return or re-shipping costs may be charged to the customer.
18. Uncollected, refused or returned parcels
If a parcel is returned because it was refused, not collected, undeliverable, not cleared through customs, or because the customer failed to provide required information, we will contact the customer after the parcel returns to us.
Depending on the circumstances, we may offer re-shipment, credit, refund of goods or another solution.
Original shipping costs, return shipping costs, carrier charges, customs charges, storage charges and other costs caused by refusal, non-collection or failed clearance may be deducted from any credit or refund.
19. Damaged parcels
If a parcel arrives damaged, please keep:
- the outer carton;
- all inner packaging;
- all labels;
- the damaged goods;
- delivery paperwork.
Please send photographs and a description of the damage to info@veamusic.com as soon as possible.
Do not dispose of packaging until we have reviewed the claim, because the carrier may require proof of damage.
20. Lost parcels
If a parcel appears to be lost, please contact us.
Carrier investigations may take time. Some carriers accept claims only after a minimum waiting period.
The outcome may depend on tracking, proof of delivery, insurance, shipping method and carrier rules.
21. Heavy or high-value wholesale orders
Large, heavy or high-value wholesale orders may require special packing, multiple parcels, pallet shipment, additional insurance, courier service or freight handling.
In such cases, shipping will be agreed separately with the customer after the order is reviewed.
22. Contact for delivery matters
For shipping quotations, delivery questions, customs documents, VOEC matters, U.S. tariff questions, damaged parcels or delayed shipments, please contact:
Vea Music
Email: info@veamusic.com